We hope you are satisfied with your purchase at Findmeasia. If you are not satisfied with your purchase or need to return it, here is a detailed description of our returns policy:
Return request:
Please contact us within 7 working days after receiving the product to inform us of your willingness to return and the reason for the return.
Returned merchandise must be in original condition, unused and fully packaged. Please make sure the product label, hang tag and original packaging are intact.
Certain items may have specific return requirements or restrictions, please check the item page or contact our customer service team for details.
Return process:
Please contact our customer service team via email (cxcenter@findmeasia.com) with your order number and reason for return.
Our customer service team will provide you with return instructions and the relevant return address.
Return Shipping:
If the item you received has a quality problem or our error resulted in the return, we will cover the return shipping cost.
If you decide to return or exchange an item without reason, return shipping costs will be borne by you.
Refund Processing:
Once we receive and inspect the returned item, we will process the refund as soon as possible.
Refunds will be made to your original method of payment. Please note that the time it takes for the refund to arrive may vary depending on the payment method, and generally takes 5-10 working days.
Non-returnable items:
Certain items may be non-returnable, such as gift cards, etc. Please review the product page carefully or contact our customer service team before purchasing to see if the return policy applies.
Please note that the above return policy only applies to items purchased at Findmeasia. For items purchased from other retailers or third parties, please refer to their returns policy.
If you have any questions about our return policy or need further assistance, please do not hesitate to contact our customer service team. We will do our best to provide you with support and answers.